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CONTACTLESS Order Pickup Available

Massachusetts stay at home advisory expired on May 18, 2020.  

Local pickup is once again an option for our customers who would prefer to pick up their order rather than have it delivered, however there is a new process to limit person-to-person contact and protect or emplyees and customers:
  • Order will be ready approximately 2 hours after order time.  We will email you when your order is ready to be picked up.  Please do not attempt to pick up an order before you have received an e-mail stating your order is ready.  
  • Order pickup window is between 12pm-4pm.  The door for the order pickup area will be locked outside of those hours and at this time we cannot accommodate requests for pickups outside of that window.
  • Orders must be placed by 1pm for same-day pickup.  Orders placed after 1pm will be available the following day. 
  • All local pick ups will be CONTACTLESS.  We have built a special area for pickup in the IDPARTS WAREHOUSE.  All order pickups will occur there.  Pickups will not occur in the office and the office is closed to visitors.
  • Per Massachusetts Law any customer entering the warehouse MUST WEAR A MASK.
  • As this is contactless, there will be no IDParts employees in the area.  This means that there will not be possible to answer questions at order pickup time.
  • Orders cannot be added to or changed once they are picked.  Sorry, this means we cannot add "last second" items at time of pickup.
  • An order pickup sheet will be taped to the order.  Please sign the sheet and leave it on the shelf where your order was placed so we can confirm your order was picked up.
  • Please only one customer in the pickup area at a time.
We understand that this is a challenging time and these restrictions may cause some inconvenience, but we appreciate your patience and understanding as we try to keep IDParts employees and our customers safe. 
 
Directions to IDParts.com Warehouse Pickup
 
After turning into South Shore Industrial Park, take the second driveway on your right, in front of the sign for "3 Pond Park Road".
 
Please use the first door on the left labled "IDParts Order Pickup".