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IDParts Returns (RMA #)1 Pond Park Rd. Unit 2Hingham, MA 02043
You must call to obtain an RMA (returned merchandise authorization) number before making any return. It is not possible to identify a return without an RMA number and items returned without RMA numbers attached will be refused.
Returns for refunds should be delivered to us within 30 days of the original order date, we are unable to process any refunds on orders more than 30 days old. Orders may be returned up to 90 days after original order date for store credit only. Orders over 90 days old cannot be returned.
No returns can be accepted without an RMA number. Any items returned without an RMA that cannot be identified will be refused or discarded and will not be processed.
Please read the following return policy carefully:
If you believe a product you purchased from IDParts.com was damaged in shipping please follow these steps:
If you believe a product you purchased from IDParts.com is faulty please contact us to confirm the Warranty eligibility and obtain an RMA. Returns made without an RMA will be refused at delivery. Please read the following Warranty terms:
Core returns for refund must be made within 45 days of the original order date. Store credit can be issued for core returns on orders up to 90 days old. Core returns cannot be accepted on orders older than 90 days.
Store credit balance can be viewed at any time by going to the My Account screen. The following policies apply to store credits:
I am a returning customer.
I am a new customer.
By creating an account at IDParts.com - Diesel Parts you will be able to shop faster, be up to date on an orders status, and keep track of the orders you have previously made.