Return Policy

Return Address:

IDParts Returns (RMA #)
1 Pond Park Rd. Unit 2
Hingham, MA 02043

Returning a Product

You must call to obtain an RMA (returned merchandise authorization) number before making any return. It is not possible to identify a return without an RMA number and items returned without RMA numbers attached will be refused.

Requests to return a product for refund must be made within 30 days of original order date and must be received by our warehouse within 45 days of the original order date.  We are unable to process any refunds on orders more than 45 days old. Orders may be returned up to 90 days after original order date for store credit only. Orders over 90 days old cannot be returned.

No returns can be accepted without an RMA number. Any items returned without an RMA that cannot be identified will be refused or discarded and will not be processed.

Please read the following return policy carefully:

  • All refunds will be less a 10% refund processing fee. There are no fees on store credits.
  • Orders that qualified for free shipping may be subject to a $10 outbound shipping adjustment.
  • Tools CANNOT be returned, including all products from Metalnerd and Ross-Tech. Sorry, there can be no exceptions to this - once the tool leaves our warehouse it cannot be returned.
  • Special order items may not be returned under any circumstance.
  • All products must be returned in new, unused condition. Products that have been installed and/or used are not returnable and will be refused.
  • All product packaging must be returned without damage. Products whose packaging is missing, damaged or has shipping labels on it are not returnable and will be refused.
  • Do not ship products back in their product box alone. Returns must be properly boxed and padded.
  • Products damaged during return shipping cannot be refunded. The customer is solely responsible for return shipping insurance.
  • Any credit for returned items will be less any shipping, customs fees, or taxes, for outbound and/or return shipping incurred by IDParts.
  • Electrical items may not be returned unless they are in their original box with security seal intact. If the products original packaging does not include a security seal then the product may not be returned.
  • IDParts is not responsible for lost items or return shipping on refused packages.
  • Return shipping cost is the responsibility of the customer.

Core Returns & Credits


Return shipping cost is not covered by the core charge and is not included in the purchase.   You may request a prepaid return label and the cost of the return shipping will be deducted from the final core refund.

You must call to obtain an RMA (returned merchandise authorization) number before making any return. It is not possible to identify a return without an RMA number and items returned without RMA numbers attached will be refused.

Core returns for refund must be made within 45 days of the original order date. Store credit can be issued for core returns on orders up to 90 days old. Core returns cannot be accepted on orders older than 90 days.

  • All product cores must be returned in their original box. Refunds will not be accepted on cores that are returned without the original box.
  • All cores must be returned fully assembled with all components intact. Disassembled cores or cores missing components will not be refunded.
  • Core refunds will be processed for the value of the core charge and will not include sales tax collected.  In other words sales tax collected as part of the original transaction is not refundable.  

Store Credits

Store credit balance can be viewed at any time by going to the My Account screen.  The following policies apply to store credits:

  • Store credits do not expire, nor are there any fees associated with holding store credits over time.
  • Store credits can be redeemed for orders on IDParts.com only and cannot be redeemed on any other website, for cash or other value.
  • Store credits used on an order which is returned can only be returned to a customer account as store credit for future orders and cannot be redeemed against other fees, including core fees or shipping fees.  
  • Store credits used on an order will be returned to a customer account before any refunds are processed.  If the value of the returned items do not exceed the store credits redeemed, only store credit will be provided.  Any remaining refund balance will be subjected to standard refund policy, including return processing fee.